| uptime & reliability
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| server & connection speed
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| technical support & knowledge
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| customer service & billing
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| price value for money
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* ratings are out of 10
Impressed with Hostforweb
2007 is my third year with Hostforweb (HFW) and I have nothing but praise for them. I find their prices to be very reasonable, and I am satisfied with the level of uptime I receive (close to 100% from my experience).
Their support staff are the best I have experienced, with the problems I have faced (maybe a couple a year) all being resolved in quick time. Their live help is very efficient and the majority of smaller issues they are able to resolve. For other (larger) issues, an email is usually required to be sent, and from personal experience, response times would be, on average, under 30 minutes. Sometimes I have received replies within minutes.
HFW have online forums, and while I am not a regular visitor to them, when I do occasionally drop by, I am impressed to see the HFW staff asking the customers what they would like to see improved, for new ideas, and then taking on board what has been suggested.
My only suggestion to HFW would be to introduce a VPS plan that is lower than $40 a month, as it would lessen the gap between the most expensive shared plan ($20/month) and the lowest priced VPS plan ($40/month).
I would recommend Hostforweb to anybody currently looking for a webhost! Biggest Pro: Support
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