4 years and no problems

I'd say as a hosting company they are great, I've had a reseller account for years now, The only draw back is due to shared servers you sometimes get your mail accounts blacklisted due to something stupid the other users did but thats the nature of shared hosting.Down time has been minimal , I've had a few billing issues usally on my part not theirs they haven't shut me down due to lack ot payment anytime. They have been quick replied for most tech support issues. I like them would use them again and I still use them

Matt

Biggest Pro: Cost / flexiblity
Biggest Con: not able to get a live person on the phone

Worst web host ever

This company is utterly abysmal and completely incompetent, even at the manager level. My billing ticket is still unresolved after nearly 6 weeks and they continued to charge me after cancellation and lie about making the refund. Even the managers do not read the tickets. Worst customer service I have ever experienced in about 10 hosting companies during my lifetime. Avoid like the plague.

Biggest Pro: None
Biggest Con: Customer service are idiots that do not read your inquiry at all.

Impressed with Hostforweb

2007 is my third year with Hostforweb (HFW) and I have nothing but praise for them. I find their prices to be very reasonable, and I am satisfied with the level of uptime I receive (close to 100% from my experience).

Their support staff are the best I have experienced, with the problems I have faced (maybe a couple a year) all being resolved in quick time. Their live help is very efficient and the majority of smaller issues they are able to resolve. For other (larger) issues, an email is usually required to be sent, and from personal experience, response times would be, on average, under 30 minutes. Sometimes I have received replies within minutes.

HFW have online forums, and while I am not a regular visitor to them, when I do occasionally drop by, I am impressed to see the HFW staff asking the customers what they would like to see improved, for new ideas, and then taking on board what has been suggested.

My only suggestion to HFW would be to introduce a VPS plan that is lower than $40 a month, as it would lessen the gap between the most expensive shared plan ($20/month) and the lowest priced VPS plan ($40/month).

I would recommend Hostforweb to anybody currently looking for a webhost!

Biggest Pro: Support