Avoid Greengeeks for business web sites

I have some relatives that host their small business web site with a Dreamhost shared hosting plan and almost never in four years had their system down.

Looking for a drupal-friendly and ecologically conscious similar option, I decided for GreenGeeks shared hosting.

After less than one year I decided to cancel their service because their server had a downtime of around 1% (which means one potential customer of ever 100 will never get to see your site, no matter how much he want to wait for it to load) and they had an "average" response time (which doesn't include the time spent downloading the web page) of more than double from the other sites hosted at Dreamhost. That also means many customers loss that simply don't want to wait more than the usual time.

All the attempts to solve the issue with technical support were usless. I had no interest in making the effort to migrate my site. But they always gave me excuses and didn't make any effort to improve those response times.

I have been monitoring my website with serviceuptime.com and all the response times and outages come from those statistics (which are very reliable)

Now that I finally moved my site to Linode, the response times had decreased to around half of what I had with GreenGeeks.

To sum up, if you want to run a business (no matter how small) don't trust GreenGeeks.

Biggest Con: Response times excessively high (specially outside of US)

Website suspended non-payment. Restored only shows blank screen.

My site was working perfectly. My site was suspended for non-payment. Once it was paid and this was paid within six (6) hours of it being suspended. Once I learned that the credit card on file for the last five (5) years had been closed by the bank for fraud activity. I updated the card with GreenGeeks. Now my site only displays a blank page. My telephone call today was all mumble jumble. The technician was very unwilling to speak english. He talked as if everyone should be as intelligent about websites and design as he is. When you ask to speak with a supervisor he beats around the bush and say he will give you the same answer I am giving you and he never puts him on the phone. Thanks for hearing me out. Please restore my site to where it was prior to the suspension. A simple phone call before the suspension to update my credit card information could of avoided this. When I received your invoice as always every year you just draft the check directly from my account. Do we get any recognition of being a customer for five (5) years. This should let you know we are not just a fly by night operation. Now we have over 350 clients who depend on the Law Office web site in just one case alone who do not have a way to stay in touch with us in all parts of the world.

Biggest Pro: Ease of use.
Biggest Con: Personal contact

Unethical Business, Stay away!!

I hosted with them for a while, they were pretty bad, and would lie about their down time. The typical stuff-- they say that your computer or network is the problem. That doesn't fly when it won't open on 2 distinct networks, or a smartphone....
So, I let my contract wind down with them. My Cancellation deadline was the 29, I cancelled on the 27. They billed me anyway and refuse to refund my money. The customer services reps say they will pass it up to billing to give me the refund, and then I get a message saying I didn't cancel in time and will not get a refund. I have filed a transaction dispute with my bank and the better business bureau. Stay away from these guys- they do dirty business.

Biggest Pro: Green
Biggest Con: They basically stole 95 dollars from my bank account without authorization

I'm loving GreenGeeks

With almost no computer skills other than basic Word and Excel (not even an internet connection within the past 6 years), I have formed my page structure, created my own template, and completed about 30% of my 26 pages in about 40 hours. My biggest hold up is not being able to find my picture cd that used to be in my drawer...no fault to GreenGeeks for that. Otherwise I would be done by now.

I called customer support a couple of times, always got an answer, with very little wait time. The reps were polite, knowledgeable, listened to my "problems" and then settled my confusion. My phone calls always lasted less than ten minutes. (thank you GreenGeeks for humoring me)

GreenGeeks uses Cpanel with RVsitebuilder. RVsitebuilder is releasing a new version (V5) within a couple of months, so making changes should be even easier! I would recommend, and am recommending GreenGeeks to anyone for webhosting.

I would have given them a "ten", but there is always room for improvement.

Worst, worst, worst ever! BAD NEWS… Horrible…..

The service was terrible, insulting and degrading. We may not be experts, but the service people thumbed their noses at myself and our web designer for not being geeks. After only 3 hours of torture through emails/phone calls, I knew this wasn't the hosting service for our company, and requested a cancellation.

GREEN GEEKS DOESN’T HONOR the 30day guarantee...there are definitely strings attached that aren't made clear…..a $20 refund when things don’t work out should be easy for a successful company…who doesn’t want bad reviews or publicity.

I HOPE OTHERS WILL BE WARNED....AND NOT USE GREENGEEKS. What a waste of time and money.

Biggest Con: -service and not backing guarantee