Globats SUCKS!

Prices continues to creep up with renewal. Found it cheaper and more reliable to go with GoDaddy. Moving domains from Globat was a painful experience. They continued to bill for Domain Privacy even after I cancelled my subscription and would NOT refund my money. I WOULD NOT RECOMMEND ANY TO GLOBAT!!!

Biggest Pro: None
Biggest Con: Billing practices

Only Interested in your Money

It's almost impossible to cancel your service. Three phones calls later, I'm still being charged. They give you a special phone number to call and cancel your service. The problem is no ever answers that line. I had to contact my credit card company and dispute the bill to have it canceled. Everything is good til you have a problem with this company.

Stay away from Globat

Stay away from this web hosting company! This company practices negative option billing. This is where they send out a notice of a new serice that will be attached to your account unless yoy tell them you do not want it. If you happen to miss a notice suddenly you have new services attached to your account that you don't need and want but have to pay for. I cancelled my account because of this but I just discovered that charges are still going on my credit card from this company. I received confirmayion of my cancellation but the after there are still charges on my crdit card. Looks like this company is a blatant rip off. DON'T GIVE THEM A CREDIT CARD NUMBER!! Terrible. There are good hosting companies out there. Don't fall into the Globat trap like some of us have.

Biggest Pro: None
Biggest Con: Continue to charge credit card after account closed

RUN FAR FAR AWAY from Globat!

The original webmaster for our organization signed up with Globat and I've been dealing with them for the last year. I have decided to move to a new host because our account is about to expire with Globat and their customer support has been so AWFUL. The customer service has been one of the worst that I've even encountered. I have been trying to move my domain name for the last 3 weeks....many emails and literally more than 30 phone calls later...it is still in the works. They have basically been holding our domain hostage and sent me FIVE INVALID Authorization codes. It took a formal complaint to iCANN (the domain regulating organization) to get the correct Authorization code. Then Globat changed the nameservers on the domain and once a transfer has been initiated, no changes can be made until it is complete. This can take up to 14 days (I'm on day 6 with my website down).

RUN, don't walk, AWAY from Globat...I would not push them onto my worst enemy.

Biggest Pro: There are NONE
Biggest Con: HORRENDOUS customer service

STAY AWAY FROM GLOBAT !!!!!

Choose globat only if you plan to have no problem.

I had several problems during the + 3 years with GLOBAT.

The only time i got the issue solved I had to write to Lou del RIO (CEO or so).

Curently I AM HAVING OUTGOING MAIL NOT WORKING FOM SINCE 3 MONTHS AGO !!!!!!!

The support seems to be run by retarder trained monkeys, they can only say they are sorry, and close the ticket.

SERIOUSLY. STAY WAWY FROM GLOBAT.

I only stay because it is prepaid and I hate to pay twice.

Biggest Pro: Apparently cheap (only when subscribing)
Biggest Con: Technical support unexistent

WARNING! True story - skip at your risk

WARNING - this is a true story and if you skip it you have yourself to blame for using Fatcow or Globat for web hosting. So pissed am I that Iīm even entering my e-mail address so you can be sure it is legit. Fatcow is Globat - when you call customer service you get the exact same people. Globatīs ratings have gone so far down the toilet that they are trying to fool people with a new name. If you donīt believe me, contact their sales person who screwed up my account, his name is David and his number at Globat is: 877-513-7446, x6947
Over the last couple of years I have endured the worst service by Globat. So I figured things couldnīt get worse, their mistakes were an anomaly, so I didnīt move my account to another host - WRONG. Mistakes are the norm.
Here's my story - stick with it, it becomes a nightmare:
Issue 1: The epic begins. One day in late Nov-2009 I discovered that my 2 domains were suddenly split into separate accounts and I was sent an e-mail stating new monthly charges. WHAT! A call to Customer Support (CS) - and even the rep was baffled because my account allows many domains under 1 account, using the same storage and bandwidth. He said he would fix it and put things back as should be.
Issue 2: Next day I discover that my entire site for domain 2 was completely deleted. On hold for long periods, CS reports "of course you added a domain." NO, your rep combined my account that was separated, I replied. CS - your files were all deleted, you have to upload them. I attempt to do so but my logon info is invalid for domain 2. Another call - oh thereīs a different incomprehensible file structure and redirection for domain 2.
Issue 3: Next day I discover that my e-mail accounts for domain 2 are gone. CS - You have to create new accounts because your domain was deleted and added. Attempt with failure, their system wonīt let me create any new e-mail account for any domain. Another call, on hold, the CS doesnīt know why. On hold for another 30 minutes. Hang up, call back - Iīm told 1st rep went to lunch, but you can now create e-mails. What! Iīve been on hold waiting. Hmmmm, I can hear them scratching their nimble heads. Iīm somewhat put off. Supervisor please. Heīs sorry for all the inexplicable mistakes, offers to help by giving me free hosting time on my account. Connects me to David.
Issue 4: The nightmare really begins. David checks my account. I still have 9 months left. My rate was higher and they have a better, cheaper package. Heīll refund my 9 months and charge me for 1 year at the better rate. Ok, I agree. Later that day, my account info shows no refund, my credit card was charged, my renewal is at double the rate. Call back to David - "donīt worry now, call back in 1 year if you have problems." RIGHT! Youīre going to remember me in 1 year. Whereīs my refund for the 9 months?
Issue 4 on steroids: E-mails later and calls on hold, CS Billing Dept - sir you account expires in 1 year. Yes, I know, David change it. But I had 9 months left originally. I want everything put back to the way it was, expire in 9 months, refund for the 1 year charge. I want nothing from you, and I will not renew. CS - Our info doesnīt show that you had 9 months, prove it. WHAT! Thatīs right, prove it. Are you kidding? CS - We have no records, we canīt look up anything, the company was bought about 11 months ago and we lost all our records. Youīll have to prove it or live with it. So I dig through e-mails and records and find an e-mail from... the Billing Dept. A few days later my account is put back in original state.
In all, I spent 5 hours on the phone with these morons just to get my account back to itīs original state, 2 domains under 1 package. Several times on hold the line went dead and no call back. I had to prove I had an account and itīs expiration. No one gave a s__t that I had endured such a mess. Thinly veiled apologies and boiler plate e-mails "We apologize for any inconvenience this may have caused you."
YOU'VE BEEN WARNED! If you decide to use Fatcow or Globat, you have no one to blame but yourself.
Verda
Verda.2010@hotmail.com

Biggest Pro: non
Biggest Con: Customer Service

FTP times out, Tech Support rude & incompetent, Forced upgrades

My needs are simple. I am a film composer that needs to send files back and forth with my clients. I've run into so many issues with downloading files via FTP. I can't download larger files, it times out. I called, the tech in some who knows what country, knew nothing of how to resolve this problem, I asked to speak with a manager and the support guy rambles on and refuses to let me speak and hangs up. Double negatives here..have a problem that shouldn't be an issue and then horrible support. I will be working on changing hosts and am anxious to spread the word on how horrible Globat is. DO NOT use this host. In fact, you will be given "offers" to upgrade and if you don't reply to decline the "offer" your service will be upgraded automatically and you will be charged for it! INSANE! I had to spend hours battling over two years of upgrades that yielded of hundreds of dollars that I didn't agree to and have it pulled directly out of my account. DO NOT USE THIS HOST, You will regret it as I have, be smarter then me and take my advice.

Biggest Pro: None
Biggest Con: FTP times out, Horrible support, forced upgrades

complete waste of money

In search of a good hosting solution, and after reading some comparison charts, i decided to go for http://www.globat.com/ .

After just a week or so of active membership (some uptime flaws, reasonable speed, ftp uplod, mysql db, etc), i found myself without access (login error) and the explanation i received was and i quote "..your account and email were found suspect and one of our techs deleted your account...";... just like that!

In addition i was told that the only sollution was to register again. (only a fool would... perhaps).

I immediately replyed that although my account was found suspect (i am yet to know that in detail since no reasonable explanation was given), they did not find my payment on their bank account suspect in any way! (which no refund policy is available).

My advice: be carefull, and AVOID www.globat.com, as you may find yourself with your account deleted, from one day to another, withount ANY explanation, email, etc.

TO AVOID!!, best regards

Biggest Pro: very speedy in receiving our payment and activating the account
Biggest Con: complete tech incompetence (deleting accounts) and inventing escuses to blame customers

Been with them for over 5 years..

I'm going to try and be as forthcoming as I can while leaving out some of the personal attacks some of my predecessors have used in their reviews.

I've been with Globat for more than 6 years. Initially i signed up because at the time I was dealing with a company by the name of LiquidWeb that was just incredibly difficult to deal with. I've got a technical background in Linux so a great deal of the issues that were technical in nature were not as problematic as they might have been for someone else. My primary reason(s) for leaving LiquidWeb? Uptime, server speed, cost. -- Which is probably the primary concern for most users.

So at the time I moved from LiquidWeb to Globat, Globat's draw was the price tag.

Initally things went well but, like others have mentioned, Globat likes to charge you for things you didn't want, didn't request, didn't hint at, didn't approve of, didn't know about. When I say that I literally mean, without warning, they will decide it's a good time of the year to charge you anywhere between $30-$120 for something you didn't even, well, see the previous sentence. And while the first couple of times it seems like an honest mistake, by the 3rd or 4th year you just wait in anticipation for it. The mantra? Shame on me. I should learn from my (or rather their) mistakes.

It is frustrating, no question, but I've come to a point where I'm not as high strung about these sorts of things as I used to be. If you opt to message them through their internal chat system, the results can be productive. Calling them? I wouldn't recommend it, You'll only shorten your lifespan.

Globat was fantastic for the first four years but lately I've been seeing a decline in server performance, customer service, and reliablity (uptime). I can only surmise this issue is related to growing pains. Too many customers taxing systems incapable of handling the load put on them. While this seems understandable and tolerable from an IT standpoint, I don't see many upgrades happening to lessen the blow. Meaning the service that I received many years ago is not what I'm receiving today. Leading me to believe that some of operating profits aren't going where they should to keep customers happy. My contract with Globat is about to expire going into the 7th year, I think at this point it may be time to move on to something better.

Overall?
For the PRICE it's a good deal. For the reliablity it's an OK deal.

Please make no mistake about it though - if you can deal with the issues it's a fine deal. If you don't have ability to deal with their shortcomings (and there are a few) you should really consider another outfit.

Biggest Pro: Price
Biggest Con: Unwelcome costly random charges.

Globat is a horrible excuse for a business

Do yourself a favor and save some time by just punching yourself in the nose if you are considering using Globat. It is as painful an experience as you will ever have on the internet. The hosting reliability and customer service are horrible. Days can pass before issues that originated with Globat are addressed.

They also have a fun little trick they do with your credit card. They like to send an e-mail to you that looks alot like any other spam. The only difference is that if you don't respond, they sign you up for a useless service that costs $30.

Do yourself a favor and check out the hundreds of people who have filed complaints with the Better Business Bureau on Globat. They are quite good at taking money without delivering results.