Customer Service

Lousiest customer service. There's only email, live chat is never online so i don;t know why they still have that option on their website. I've been trying to get them to resolve a major issue with my domain where i'm not able to receive emails on any of the accounts. My organization has obviously suffered because of that but its been 2 weeks & their tech support has not been able to resolve the issue.
Pathetic control panel interface, where you never know which option is working & which one's not on a given day.
The same goes for their FTP server.
They used to be good but ever since I paid my hosting fee for 2 years together, they've started slacking off.

Biggest Con: No Phone number. Inefficient Customer support.

Massive Overselling

Massive Overselling, they will kick you out if you just use little bit of resources, like 64mb, it is a joke.

This host may be good for static websites written in html but definitely not for small blogs or forums.

See attached image, they were complaining because of the memory I used.

http://tinypic.com/r/v2wmj4/7

Hosting as Smooth as Breeze

I bought 2 shared Linux hosting to host my 2 sites. I add on 6 domain on the hosting. What I can say is this is the best hosting company so far. The price a bit expensive but it's worth for your money.

I'm hosting my making money blog. As the money machine, 10 minutes of downtime will cause me a lot of trouble. That's why I need a reliable hosting company to host my site.

I have a problem when first transfer my sites to them. It's basically about the .httaccess file. As a end user which has little knowledge about coding, I managed to bring back the site up by the helping from their customer support.

The only concern that if they can have a place to chat with the customer support, then it will be great. The only method is to submit ticket and the response time around 1 to 2 hours.

They always run a couple of promotions throughout the year but you can hardly find any coupons available. If they can giuve further discount to their existing customers will be great.

Biggest Pro: Reliable, good after sales service
Biggest Con: Pricey, No coupon available