| uptime & reliability
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| server & connection speed
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| technical support & knowledge
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| customer service & billing
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| price value for money
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* ratings are out of 10
Good uptime, very bad support in case of any problems
While site availability is OK, any administrative problem is not just difficult, but practically unresolvable. Their control panel either does not allow basic functions that most other web hosts do, and that came kind of standard; or it simply does not work. That's when you have to call them, and at that point the problem becomes unresolvable because they are simply lying. They say they did something, and then you find they did not. You call again, now they say it's not their responsibility. Every time different story, different lie. Their website says they can be called 24x7 - this is also a lie, they are not. Instead you hear a voice prompt that they have switched to "queue-based system", leave a message and they will call back. You can leave 100 messages, they never do. And so forth. Biggest Pro: site is available Biggest Con: any problem is unresolveable
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