Avoid!

I'm yet another former webstrikesolutions person, who was moved to easycgi. Email was slow under webstrike, but things worked most of the time and support was not fantastic, but was acceptable.

Since webstrike was moved to easycgi, things have been terrible.

Security with easycgi is abysmal. Frankly, they don't care.

Support is even worse. You'll get someone who barely speaks English, needs to you spell out your website name for them several times, and then who reads off a script answers indicating any problem is your fault, or not their fault, or claiming there is no problem. Of several issues I've given them (some for their benefit and not for my website), only one has been resolved, and that is because I researched it myself and gave them the exact answer for what they needed to do on their server.

You very well may do better hosting your site on your personal computer at home.

Biggest Pro: Speedy connection
Biggest Con: Support is complete crap

So dissatisfied with EasyCGI I want everyone to know

Like many others out there, my domain (and many of my clients since I'm also a reseller) were hosted by Webstrike Solutions until EasyCGI purchased them a few months ago. I knew I had it good with Webstrike and told everyone how wonderful they were. I had no idea how bad it would get after EasyCGI took over.

Two weeks after my own site was migrated, it was completely hosed. All the files were gone. When I called tech support, I was put on hold. While waiting I began to upload at least the basic pages so someone wouldn't find absolutely nothing if they came to my site. When tech support came back on the line, they told me there was nothing wrong with the site. Of course not! I fixed it myself while on terminal hold!!

For one client SSL support disappeared and I finally got it turned back on myself. I feel like everytime we login we have to change passwords so keeping things straight so you can fix your site problems yourself are a nightmare.

I've been charged for site backup and restore -- a product I specifically said no thank you to several times while talking with tech support -- and am now waiting to get my money back. Besides, why don't they do a backup of their servers?? Again, maybe I was spoiled by Webstrike. I had them restore a site for me one time because I accidentally overwrote some files. They did it quickly and were so pleasant.

Bottom line
... tech support = no support (it's outsourced BTW)
... their service is erratic and they do not make sure to notify you before (and sometimes even after) a problem has occurred so that you can fix it (because they certainly aren't going to do it)

I'm currently researching who to switch to so I can move all of my sites. However, some of them are billed annually and if I cancel prior to their renewal date I'll get charged $35. How's that for customer service?

Biggest Pro: nothing ... absolutely nothing
Biggest Con: tech support, billing, service

Looking to sue Easy CGI? Contact us

I was hosting with webstrikesolutions.com . Well I would learn soon after they merged with or were bought-out by Easy CGI that I took them and their excellence service quite for granted. Easy CGI began hosting and images would disappear from my site. My IT person would go into livechat to be told that they(Easy CGI)is not aware of any problems. The mail servers were always down and are down as I type. The site now loads extremely slow. I was also billed in error for products that I do not use on my site. In a time of economic slowdown this is horrible for business and I am asking anyone who wishes to sue this entity to email me at info@ilitesolutions.com

Biggest Pro: none
Biggest Con: Everything about them

nightmare with easycgi and yourwebhosting merger

Since October 2008 when easycgi.com merged with yourwebhosting.com it has been nothing but horrible. I have spent hours on hold, hours trying to fix the same problems over and over again. Drop accounts, change passwords, changed ftp logins, entire online stores disappearing, sites getting lost on their server; they have repeatedly over charged my credit card. I have over 30 client domains hosted with them, every single one had multiple issues with this merger, and I kept thinking I could ride it out. System upgrades are often tricky, right? But this has gone on way too long, I can't even describe the horrid service I have been getting. I was with this provider for years, have a reseller account and many other clients also host directly with them on my recommendation. Ever since the merger the company took a nose dive. The most frustrating thing is that you speak with an agent, think a problem is resolved only to find out they didn't do what you requested OR they did the exact opposite of what you requested. Because I have so many domains hosted with them I know the problems are across the board because the problems are happening to every domain, the worst thing is that every time I call in they treat the issue like it is "something new" when they should be sending out a memo alerting people to the fact that all forwarded address in the system have been dropped for example.

I am looking to switch hosts, it is going to be a big challenge for me to move the many domains I host and now I look like an idiot because I recommended these clowns to my customers. The stress this has caused me, not to mention the time and money over the past few months has been incredible, in 12 years of running my business as a webmaster I have never been through anything like this, STAY AWAY from easyCGI and mywebhosting they will make your life hell, suck up all your time and cost you big bucks. They don't take responsibility for their actions and will treat you and your credit card with no respect all. They just bill without invoicing, seemingly at random and once they have over charged you, good luck getting your money back, no matter how many agents say the problem will be fixed soon.

Biggest Pro: can't think of any redeeming qualities
Biggest Con: they just charge your credit card with no invoice

Migration process...

Since Nov-80, they migrated they servers to a new platform. Before that, the speed was not very reliable but it worked!

Now the have increased the speed but, what for? websites downtime goingm unfixed issues connecting databases, email issues,etc.

I really trusted them but they make me lost 1000 visits per day (50% fo the average traffic).

I've been patient during last 2 months but now...I thinking of quit.

Biggest Pro: Price
Biggest Con: Reliability

Too many issues - they may be going through a transition

I had an issue every day that I tried to work with their services. My questions always had to be "punted" to an engineer. They say that they have been moving to a new data center and I kept telling myself that I could work through it. They seem that they almost have the pieces in order but I need to get moving. I am not a novice and the issues were not lack of knowledge on my side - yet they seemed to first approach issues as if they were. They need to step up their customer service.

Stay away

I've been with them for a long time. Have never really been happy, but things worked eventually and I dealt with it. However, about 2 months ago they decided to "migrate" to a different "platform". I don't know exactly what any of that actually meant. However, I was not given a chance to refuse, so I figured I had to ride the wave. At the time of this writing, I've lost 75% of my reseller accounts because ALL of the websites experienced some problem or another. It ranged from email to complete site failure. DSN's were not migrated, user accounts were lost, SSLs were destroyed, the list goes on. I still (after a month and a half) still have two of my most important sites down. This is during the x-mas buying season - and these are online retailers. It amazes me that they decided to do this level of change right before the holiday season - who are these executives? They are clueless, whoever they are. Ok, too many things to list, so I'll give two examples of what I'm dealing with. First, many of my sites are e-commerce sites using ColdFusion. Post-migration, I was informed (and I'll reiterate here, POST migration) that SSL was no longer supported on their ColdFusion segment. So, now every e-commerce site I have that uses ColdFusion is now obsolete - over night!!! No chance to rewrite, move, prepare, etc. And, again, during the holiday purchasing season!!! Ok, example number two. I have a VPS that hosts several of my sites. Resources have been fine on it. However, post migration all of a sudden I'm running short on resources. Although this bothers me, I'm not going to fight the battle with them on it being their fault because of the new platform. So, I request to purchase (yes PURCHASE) more resources for the server so that it will continue to function. My response from them - "at this time we do not have a system in place purchase additional resources for our VPS servers. We hope to have a system in place by the first quarter of next year". So, now my VPS is non-functional, and I can't PAY them for more resources. Isn't that the point in a VPS in the first place. My advise, stay clear of this company. I'm moving what few accounts I have left. If you already have an account with these morons, move it. If you are considering them, don't.

Biggest Pro: Can't think of one.
Biggest Con: Horrible CS, keep getting "we can't do that" as an answer.

Easy CGI didn't made my life easy

This summer, we had several issues with our previous host, so we decided to move our website elsewhere.

My boss had read several positive reviews about Easy CGI webhosting, so he asked me to investigate further about them. I contacted their sales representative and chatted with them. I enquired them about their Virtual Private Server deals. It seemed a good price/quality deal, and they gave us a 99.999% uptime warranty.

We had access to our server in 24 hours. Service was OK, and we had lots of tools. We started setting up our VPS, and made extensive testing for a month. After that we where ready to change hosts.

We changed our DNS records on a Friday, and on Saturday, our website was down. I called them, and they told me that they were moving premises, and that the service would be back online in 24 hours. It took them 8 days, to put us back online. In the mean time we returned to our previous host, so our website could still be online.

Afterwards, the service was unstable, we lost several of our tools, including one that allowed us to reboot the server remotely. We had to change the setup of the machine, made some adjustments, but 3 weeks later, we where ready to retry our move again.

On Friday everything went smoothly. But then, on Saturday, the server failed again. I asked for support, by their new support ticket system. They, told me it was a simple issue, that the server would be back soon. The server was back on Monday night.

During that last month we only had 70% of uptime. So much for their 99.99% uptime warranty. I asked for a reason why the system went down. They stayed silent. I gave them an ultimatum, and then they blurbed an excuse. My boss then asked to terminate our affiliation with them, and to refund our last month since we didn't get the service we should have expected. Instead, they offered us a credit for a future account with them.

We were seriously displeased with them. I wish to advise everyone wanting a VPS service to check someplace else.

Biggest Pro: The connection speed is good
Biggest Con: The service is unreliable

Poor and non-helpful tech support

For the past few years, I have hosted my site with EasyCGI. However, on Nov 18, 2008, my site was "migrated" to a new server as part of their "upgrade process". This caused my site to collapse. First, the site wouldn't send mail, then the pages could no longer connect to the database. I opened two "trouble tickets" about these issues and the only replies I received were "we'll have someone get back to you within 24-48 hours". Does this really mean that no one will even talk to me for TWO DAYS (48 hours)?? Meanwhile, as my site continues to be down while someone "gets back to me", customers can't purchase products from me, I can't make any sales, and I can't earn an income!

Yes, websites can go down sometimes, but I am completely dissatisfied with their total lack of support. No one replied to my trouble ticket for two days, even when I kept asking when the site would be fixed. No one bothered to even give me any advice on how to fix my site's code to work on their new servers.

I have moved my site to another hosting company... if I hadn't, who knows how long my site would have been down of if EasyCGI's techs would have even replied to me.

Biggest Con: Tech support doesn't answer support tickets