| uptime & reliability
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| server & connection speed
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| technical support & knowledge
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| customer service & billing
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| price value for money
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* ratings are out of 10
Great stuff from EastSolid
A great hosting company, simply because they are so friendly and knowledgeable about the business they are in. Support staff are online most of the time and tickets always get answered pronto. Any downtime is always explained (and forewarned if it's planned) and their servers are fast as anything (quad core Xeons). All the plans are excellent value for money and their home-grown billing and customer management system is great.
Software is always kept up to date - cPanel was recently updated to 11 and accounts can run PHP5, Ruby on Rails, Perl etc.
A couple of negative points - cPanel and WHM can be a bit slow at times (try using an unencrypted/non-SSL connection) and some details on their site are a bit lax. Apart from that, however, an awesome host (at awesome prices). Keep up the good work ES! :-) Biggest Pro: Brilliant support staff, always helpful and friendly Biggest Con: Slowness of cPanel and WHM
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