Cheap but not reliable

I've been with Cirtex for 3 years now. Cirtex is affordable but not reliable. Downtimes are quite annoying. When it goes down sometimes takes almost a week!

Last week starting from 11 October 2011 we had a downtime for 4 full days and ended on 15 October 2011 Saturday. As of writing this review my websites are down once again. It's been over an hour... I am still trying to be patient -as they request from us when we send a ticket to their customer service.-

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

They have 99.9% uptime guarantee and after 4 day long downtime we were told to contact billing for a compensation. I did, and i got a 3 months hosting free! Well... services are down... Hello!

I am not going to give the lowest scores but what they guarantee on their website surely does not reflect the truth.

Biggest Pro: Cheap
Biggest Con: Not reliable at all, rather slow, days of downtime

Stay Away From Cirtex Hosting

Please no matter how good the offer sounds, when there is a problem they are useless.
Server down 4 days and counting... no support, no explanations, nothing.

Biggest Pro: Price
Biggest Con: Support

Bad Downtimes

Cirtex seems to be very good, the value is excellent. But the big problem is: If you choose cirtex, then you have to expect many downtimes. Most of the time I have trouble accessing my website.

For example: I run some Cronjobs, but they can't do their job, because the servers are down ...

The support is very kind, but they don't solve this problem.

Biggest Pro: Price value
Biggest Con: Very bad downtimes

Bad Customer Support

Horrific support. Down time Down time Down time. Seems like they want to take your money and run. I requested a refund and they keep redirecting me to this link that doesn't even work. Can't get into the Cpanel because of down time. This company is worthless. They have snarky attitudes and are lazy. Phone line goes to voice mail everytime. Very deceptive advertisment. Stay Away!

Cirtexhosting? rubbish

Hi there,

Please stay away from Cirtexhosting. It has now been more than 40 hours that my website went offline and the answer they have got is as follows:

"Unfortunately we are unable to compensate further then what you have paid already.
Secondly, there is no access via ip or otherwise to the server your site is on until the server comes back up. As such if you have no backups of your own, hopefully it comes back up with data in tact."

Judge the comments by yourselves.

JUST STAY AWAY FROM THEM They ruin your business online

I really want to change the hosting. My web site which is online shop has been down in the last 3 weeks. Stay really away from this company!
Once I bought the SSL and dedicated IP address for it. They asked me to buy again. Their billing and support devision do not know what happens and what the customers issue are.
In the last year always had to submit ticket for the web site being down or super slow. It has been three weeks that my web site which is an online shop was down and they still can not bring it back!
Now even their own support web site does not come up! This company made me in real trouble and will definitely change the hosting company soon! They ruined my business and I lost many customers.
At the same time I am filing a complaint to BBB online as the last three weeks my web site was only down!

Cirtex: Crash and Burn

Today, Cirtex went down - everything - my website, their control panel and ftp access. It has been down all day. They NEVER answer their phone and now - get this - they actually REMOVED the "LIVE CHAT" option from their main web page. I am getting off them as we speak. I would say to avoid them no matter what - but I think they are going away.

Biggest Pro: They may be history.
Biggest Con: Worse than the Nurenberg Trials

Worst customer service ever

Stay away from this company they are scammers. They do not have telephone support as advertised and they do not have a stable ticketing system , they do not have live chat when they say they do and when it is live you haev to submit a ticket.

IF YOU DONT WANT TO BE STRESSED OUT STAY AWAY FROM CIRTEX HOSTING. THEY ARE NOT BASED IN THE USA LIKE THEY SAY.

Be Afraid. Be Very Afraid

This was a nightmare from the get go. I was looking to get away from the hassles of Ipower and this host was given good reviews and value. The features were very enticing. However, if nothing works, then the value is a moot point.

Not even the default email would send or receive a message even from the web interface.

I had terrible login problems throughout their site from cpanel to support, to billing etc. For example, I would log in to cpanel and make some changes. Then when I returned to cpanel, the same log in was not accepted. This problem was intermittent and was the same type of problem I experienced with the ticketing system. Sometimes I could create or update a ticket and sometimes the system stated I didn't have the proper credentials - even though it said right on the screen that I was logged in.

The alternative was to email support - and I did with very thorough details on the issues. They kept asking me to repost the issues because they couldn't find them even though they magically responded to the emails after 5 or 6 hours.

They had a service survey link in their support emails which I used to copy all of my correspondence into. But that didn't seem to concern anyone there. I also copied everything to their sales email address and no help came from that either.

The only bright spot was the speed rating which is the result the the ftp account I managed to set up and test during one of the few times I was able to get into cpanel. And that rating is relative to my current host, so I don't know how it would compare to anyone else.

Finally, I am still waiting on termination and a refund. So far, the contact phone numbers have all referred me to the ticketing system which doesn't work for me.

Conclusion: Save yourself a lot of hassle and avoid this like the plague.

Biggest Pro: None to speak of
Biggest Con: Unresponsiveness. Inability to grasp the nature of the problems.

Highly recommended professional host

I am using cirtexhosting for hosting my site for more than a year already and now I can say this experience is the best I have had ever before.

Their work is highly professional - I have never had so quick and user-friendly support. The maximum time I had to wait for the reply is half an hour while before Cirtex some hosts made my work stand still for hours and even days.

They charge reasonable price for their feature-rich accounts. It might not be the lowest, but considering their technical reliability, availiability of many useful features and complete match of named webspace and bandwidth what means no any shade of overselling or other deceit, they score high. Everything is honest and corresponds the terms of service.

During all the term I am using their services my site has been up all the time, and third party monitoring service I tried confirms this.

Certainly, I cannot say Cirtex is the world's best hosting, but it is definitely the best shared provider among all that I have ever used. I recommend the company for everyone who knows what is quality and wants to have a reliable business partner for any kind of online business.