Bad Technical Support

I have purchased a Reseller hosting account from them and 3 months after the mysql server went down and Never got a notification from their support. I sent them an email and no reply. I called the support and the person sounded like he was half awake. IT almost seem like there is only 1 person running this company. You would call technical support or sale or billing and it is always the same person picking up the phone. This is ridiculous. I had clients hostin gtheir website under my reseller account and all their website has been down the last 2 days.

Don't fall for their service. Although it is easy to setup and create and account but once you are in. You are screwed.

Terrible service and speed is very slow.

My Shared hosting with hostpapa is so much faster. I based my conclusion on the software that test speeds and pageload and response of each domain. My clients aren't happy with the speed too.

DON"T BUY HOSTING FORM THEM>

Excellent Hosting Company, servers in Canada

I just did a multi-page scathing review of 247-host.com and I mentioned these guys in there, so I thought it only appropriate that I post a positive review as well.

Note: I got my first hosting account in 1994, so I know a bit what I'm talking about.

I can't really comment on reliability of the servers here (except to say that these guys: http://www.webhostingstuff.com/uptime/CanadaResellerHosting.html have been monitoring the corporate site since October and show a 99.98% uptime), but the customer support has been incredible, and I've only been on there for less than 24 hours. I have deliberately called at all hours (on a Sunday even), and have consistently gotten through to a real, live person every time. Average hold time over 6 calls: 27 seconds. That is incredible.

17 years of hosting and I have never had an initial contact with a hosting company that was this friendly, professional, helpful, or had the level of knowledge I've experienced here.

The staff apparently rotates through several positions, so last night the guy I talked to on sales (who seemed exceedingly knowledgeable) was actually on tech support this evening. Amazing, talking to a sales agent that can tell me whether or not the physical security of the servers meets my required specifications!

I've got an 'unlimited' plan (ie: overselling allowed) with initially 80GB of disk, and 3.2 TERABYTES of transfer, 3 IP's, and unlimited domains, etc, for $10 a month!

The speed of account creation was phenominal!!!

Chronology:

January 23, 2011

01:09 Order Confirmation, Invoice and Welcome message both received.
01:15 Invoice Payment Confirmation
01:21 Reseller Account Info received.

UNREAL!

In short, I signed up at 1:08, clicked 'submit', and 13 minutes later I actually logged into my account. I don't think you can beat that. All on Peer1 pipes. :)

Thanks Ev!!!

Biggest Pro: Excellent CS, Great Deal, Fast Servers, Great Tech Support.
Biggest Con: I suppose free would be a better price, but hey. :)