Cheaters - In simple Terms

Hi,

While checking flippa i found some good deals which was promoted by flippa. From there I visited Brainhost and got impressed as they are offering Complete free for 1 year. So immediately registered with them & in registration process there are 8 steps they will try to sell different products. I didn't selected any thing and completed the entire process But here is twist they charged me USD48 .. They didnt showed any thing in welcome page or in any page about the charges... Kindly dont believe this kind of stuff.

Biggest Con: Cheaters

Brain Host has a BIG issue with Customer Service

I have been waiting for a response to an issue that has stopped the progression of building my site for TWO WEEKS; issues before that were an averave of 10-14 days, and one e-mail received absolutely NO reply. I've finally had to reach out to my computer maintainence guy to help, which will cost me more the $800 I've already dumped into Brain Host. I needed to change the domain name, they told me over the phone it would be no problem, then they e-mailed me and said they "couldn't" change it, then they e-mailed me telling me it was changed...what the??? Every time I call, I’ve spent anywhere from 30-90 minutes on hold waiting for someone to answer. I would change, but am stuck with them...the company I work for uses them, and only them...such a shame! If you can choose a hosting company - DON'T CHOOSE BRAIN HOST!!! I'd rate on uptime, etc., but STILL waiting to get my site going! One good thing, the people I talked with (once my calls were finally answered) were polite.

Biggest Pro: People were polite over the phone.
Biggest Con: Very low level of response to customer issues.

don't do it!

I was excited to get my domain and get my website started, but when I logged in their site wouldn't recognize my domain name. I checked back later, same problem.
Called customer support, she assured me she'd have the technical support people figure it out. Tech support sends me an email that night telling me the reason I'm having trouble editing my site is because I haven't made a site yet. Wow, really?! I emailed back saying I am aware that I haven't built a site, it won't let me build a site at all, and never heard back.
I went to their web site and did a live chat. The guy "went to check" and never came back. I started a new chat session. He told me "they're working on it" but wouldn't give me any information or respond to the fact that tech support doesn't seem to understand the problem, or if they do they haven't let me know anything.
I told him I'm very upset and considering having my bank do a stop payment & demanding a refund for services and transferring my domain elsewhere. No response.
The BBB will be hearing about them. I don't want to be a jerk, but you should at least reach out to a customer, especially a brand new customer, and say something like "we're not sure why this really obvious and stupid problem is happening but we're working on it, so sorry for the inconvenience." The worst part is that the tech support emails are all in broken English and you know it's some poor guy in India making less than minimum wage.

money

they kept adding on charges, like I needed what they were selling, plus did not ask!. Very high priced, for what service they gave, I found out. I cancelled. They did give me most of my money back in two days, but I think I might have to fight for the rest, or they would of included it in the refund.