We used this host for about 18 months and couldn't take it anymore. Over that period on over 10 occasions, their FTP service failed for the day, and I would have to notify them and wait for hours until they would fix it (NOTE-they ONLY have email tech support, which had about a 2-5 hour turnaround-a long time when your site is down). Like wise they never monitored their SQL server service and they had such low thresholds for the log files that the service would just stop and would take hours for them to fix it, and they continually kept trying to upsell me to more hosting space for my little thousand record db with moderately low usage. The control panel was so buggy that I couldn't manage backups or truncate the log files among other important maintenance items. It got so bad that I had to move to a new host mid year on the contract. When I asked them for a refund because their service was so poor, they said you only have 30 days into the contract to get your money back, tough luck. I questioned them on their "Uptime Guarantee" and this is the response I got...
"Thank you for your inquiry. Please be advised that we ensure 99.9% server uptime guarantee and 99.9% network uptime guarantee.
You did have problem with the FTPs several times and it does not and never ever mean that the entire server is down. FTP is just one small part of the servers that can fail sometimes (since this is a shared server). However, other server services such as the IIS server, database, dns, email, control panel, user management etc etc remained up and working.
If you have a problem with a tyre, you cannot simply blame the whole car, can you?
The network uptime guarantee is pertaining the accessibility of the server through the public network. If you can ping the server, it means it is accessible. I can see that your server is always ping-able at all time. Please note that I am using the "server" word here, not the "site". We host many sites on this server and if one of the sites on this server is not ping-able, it again does not mean that the entire server is down.
We cannot meet our promise if:
- the entire server is down due to the hard drive failure, fire event, electricity problem, etc etc
- the entire network is down due to any unpredicted events.
Since the day 1 we started this server, we never ever experience major events as outlined above.
I do not mean to cause any inconvinience to you, but that is the explaination I can provide. Thank you.
So apparently as long as the server is pingable, that is satisfactory for them, even though the services on those servers may or may not be working, but who cares, its pingable!
STAY AWAY FROM THIS HOST!
Biggest Pro: ?
Biggest Con: Servers are not reliable!