Response by Arvand Sabetian, who is the owner of Arvixe:

Hello, I do apologize for any issues you may have had using our service. As a shared service provider we do employ some of the best hardware in the industry. However, it is shared hosting, and as such it's not always perfect. We do monitor every service on every server every minute to minimize the deficiencies, and impacts that one account can have on another. Often times, simply opening a ticket, or contacting us via live chat can resolve such issues. Furthermore, you can request to have your ticket escalated to our server management team, or by simply emailing qa [at] arvixe.com. Once again, I apologize for any issues, and would look forward to the opportunity to resolve such issues. Thank you! Posted on January 18th, 2012 at 23:09 EST

Response by Arvand Sabetian, who is the owner of Arvixe:

Hello, I apologize for the inconvenience, and the issues you faced with your account with Arvixe. I've reviewed the monitoring logs on your server for the past two months, and can only find a combined outage of about 4 minutes. Perhaps your application was crashing the websites dedicated application pool? Also, I did manage to find your account and see that you received a 100% refund on your account, and also received a free domain name. If you would like to discuss this further, please feel free to contact us via qa [at] arvixe.com. Thank you! Posted on January 16th, 2012 at 12:36 EST

Response by Arvand Sabetian, who is the owner of Arvixe:

Hello, Thanks for the feedback, we appreciate it. Posted on January 16th, 2012 at 11:19 EST

Response by Arvand Sabetian, who is the owner of Arvixe:

Hello, I'm sorry for the issues you've encountered. While I'm not sure why your account would be suspended for 'corrupt files', as this causes no problems with the server, I can imagine that having an insecure scripts that's outdated would cause security issues. This attracts people uploading Paypal, and bank phishing pages through the insecurities of the script. It's very important to keep open source and free software updated to the very latest version at all times as these are huge targets for this type of abuse. If you would like me to look into this further, please email us at qa [at] arvixe.com. Thank you! Posted on January 16th, 2012 at 11:20 EST

Response by Arvand Sabetian, who is the owner of Arvixe:

We're sorry for your issues. As you've outlined yourself, the best person to migrate any website is yourself. We do have a website transfer policy outlined at http://www.arvixe.com/ftp.php which does outline that we strongly recommend the customer themselves migrate a site. The main reasoning behind this is that as we are not the site owners, we are not sure what exactly needs to be "verified" as your review requests. Only the website owner or the web designer of the website would know all the different areas of the website that need to be tested. Furthermore, as not environments are similar, it is possible that the same website may not work the same on a different server. We do always need the web developer of the site to be involved even if we are doing the migration to identify what is required on the server side to get the site they have created working. As you have not identified a domain name or email address and no last name, I have not been able to identify your site or issue on our support system. Please email your ticket ID/issue to qa .at. arvixe.com so we can get it resolved for your ASAP. ****To potential customers, we have repeatedly attempted to contact WebHostingReviews.com in regards to their biased positioning of our reviews. WebHostingReviews has thus far received dozens of good reviews in regards to our services as reported by our customers. However, all of them have not been approved due to the fact that there is an affiliate relationship between WebHostingReviews.com and the hosts that do have a large number of positive reviews on this site. Many of those who have reported reviews here and have been verified as our customers have had their issues resolved and asked WebHostingReviews.com to remove their reviews with no response.**** Posted on October 16th, 2011 at 16:25 EST

Response by Arvand Sabetian, who is the owner of Arvixe:

I am quite sorry for your issues. I've emailed you personally to see what issues you are having and to assist you in resolving them. We have one of the most lax policies on unlimited usage in our industry and we hope you realize that by comparing our offering with others. Furthermore, we have, for sometime, maintained the policy of having as many staff members on during weekends and nights as we do during the week days. It is however possible that during rare emergencies, the amount of incoming calls/chats are too great for our current staff. In such cases , our staff are always advised to call back messages for missed calls/chats as quickly as possible. Lastly, in a general sense, its quite unfortunate that webhostingreviews.com has chosen to take the dishonest route of not approving any good reviews about Arvixe and to only display disgruntled customers' reviews due to their relationship with other hosts on this website. Our reputation elsewhere on the web and the fact that we are responding to this review on the same day that it was placed outlines our commitment to providing quality hosting. Posted on July 20th, 2011 at 02:41 EST

Response by Arvand Sabetian, who is the owner of Arvixe:

We are quite sorry to hear about your issues. I also see that your tickets have already gotten the attention of management. Please note that your VPS comes with administrative level access which allows you to make whatever change you wish to make at any point in time without having to consult our support staff. Also, all VPSes come with a certain level of management and support which would support any software that is currently still being developed and was installed on your VPS. Microsoft has outlined that CDONTS is deprecated. We've also provided several different code examples of how to use CDOSYS. The coding change is a difference of 3-4 lines. Furthermore, you always have the ability to login to your VPS to add CDONTS capability yourself without ever contacting us. I believe your issues came about as a result of having software written using libraries that are no longer supported/available especially on the new Windows Server 2008 framework. Posted on May 31st, 2011 at 19:17 EST

Response by Arvand Sabetian, who is the owner of Arvixe:

Dear Customer, First, we're quite sorry for your experience here at Arvixe. Please be assured that such an experience is not common and we're here to make sure that it is not repeated in the future. I have reviewed our records and noted that while we have outlined the issue was due to excessive CPU usage, we may not have been quite as clear as we should have in outlining which exact scripts of yours may have caused the issue. As it has been several months since your interview, it is good to note that we now employ automated warnings and furthermore provide more details so you can properly identify the scripts being abused and disable them prior to further action being taken. Please however note that what we had done was necessary to protect the integrity of our services. On a shared environment, it is very important to identify and in extreme abuse cases, suspend users that are abusing resources to make sure that all customers on the server are provided with the best hosting experience possible. We do invite you (as you have identified some great pros within our services) to utilize our services again and would be more than happy to extend a discount. Feel free to contact us at qa .at. arvixe.com so we can make sure that you are setup properly to identify that Arvixe is truly the new leader in web hosting services. Posted on December 30th, 2010 at 05:09 EST