Jumped the Shark

This company underwent a complete meltdown in the fall of 2009. Up until then I was relatively happy, although their tech support was never very good, and their people were never very helpful.

But last fall, they did a "server upgrade." My page load speeds went from the top 5% to the bottom 10%. My site became so slow I could watch my images unroll slowly as if someone was pulling down a window shade. Some of my pages suddenly took 15 seconds or more to load.

Repeated complaints were to no avail- they told me they "tested" my server and could find nothing wrong.
It was funny, but my site was relatively fast in the middle of the night, only to become unusable in the daytime! On and on it went, and I lost tons of revenue until I got the hell out of there.

Now I'm battling with them because they keep charging my credit card for a hosting plan I cancelled weeks ago. That's another thing - nothing you do in your "control panel" has any effect until you CALL THEM SOMETIMES 3 OR 4 TIMES.

Imho, you'd have to be crazy to use this schlock outfit - they are every publisher's nightmare.

No Longer Viable Hosting Service

I thought I had found a great company, however since the recent forced "upgrade", (which was really a sale to another company) they have been the worst hosting company I've ever used. They even shutdown any web or email changes for a week during the "upgrade". I've never had an upgrade require that before.

Long waits for tech support which now simply enters trouble tickets since they don't have any expertise. They changed settings in MySQL database, and it is still down 2 weeks later. Changed email account login settings without notifying us and still having email problems. Their SPAM filtering took a large step backwards!

- STAY AWAY! -

Biggest Con: Terrible Customer Support

APLUS is losing ground

We are an APLUS Gold Reseller and were just informed that they are doing a platform upgrade. No problem, that happens with all companies. The problem is that it took several emails to support and phone calls to get the details. The bigger problem is that while our sites, we have 23 separate sites with APLUS on shared servers, will be up during the upgrade, we are not allowed to make any changes for 7 days. How can anyone explain to their customers that that no emergency or any other notices can be posted for 7 days.

We are now forced to find another hosting company and move our sites because we cannot afford for our sites to be static for 7 days. Clearly they do not have the technical knowledge required to maintain their business.

We have used several hosting companies over the past 15 years and never had this happen. It appears they made a decision on what is best for them, not their customers.

Biggest Pro: none
Biggest Con: upgrade process

Aplus gets a D-

I was a Cedant customer for years until they brought them out. I had major problems with them billing me for extra band width without a good explanation. Our email has been down for over a day and we just get a run around. Do yourself a favor and go somewhere else. I have sites hosted with Hostgater and we have never had a problem, here it is one after another.

Biggest Pro: Connection Speed
Biggest Con: Customer Service

Poor Services and no follow up.

I was with Aplus for a couple of years. Many a times whenever we need customer support, there is a slag in waiting time and response. Howevere, this is not my biggest concern as we have to consider their conveniences until recently i was totally blew off.

Aplus changed my email setting without my consent. I have lost all historys of my business transactions. I told them to replace and they said that cannot do anything without admiting their fault.

In the very first place, I did not request for an update, and most importantly, they did not tell me about the upgrade. We were denied log in to our emails for almost a week and no one bothers to attend to us. We log in to customer support and they cant do much things to help.

This company is cheating and spam mails are always sending to us 24/7 without fail. They cannot give us a reasonable answer and simply brush us off.

Avoid Aplus unless you want poor service

Aplus is a nightmare. STAY AWAY. They have limited or no technical expertise and the customer service is abysmal. I have been trying to get an MX record altered for more than 3 weeks and they still cant figure out how to accomlish this 3 minute change. Now they lost all my email distribution lists! Ahhhh!

Biggest Pro: cheap
Biggest Con: everything else

Utter hell

Stuck with another year on contract.

Cant wait to get out of this hell hole.

Horrible customer support and response time is in the order of weeks.

And they have everything covered in the license agreement.

So even if there is downtime of 1 week, the license agreement will take care of it so that you dont get even a penny back.

And the management just wants to make money at any cost. This is largely because there is no standard authority monitoring these guys. They can do what ever the hell they want.

Biggest Con: Support and Management

For Spammers Only

Legitimate businesses may want to avoid Aplus. They seem to prefer only spammers. After using Aplus for years, last year I notice many of my emails to customers using portals including Yahoo, MSN and Hotmail were routinely blocked. I lost track of the number of times. My suggestion, avoid Aplus.

They blame ME for their problems!!!

Aplus.net reminds me of those hosts where you get unlimitted space, bandwidth, etc. all for just $10/year, but without the price.

I tried to run one of their built in scripts but had several failed attempts. Basically just trying to run a basic web site to show pictures to friends. Funny thing is their built in scripts (Gallery) weren't working. When I called them they said that the problem (Aplus control panel gave me error saying that my domain was not recognized). I tried everything that could have possibly be resulting from my computer, flushing dns, restarting, flushing again, restarting, clearing cache, cookies, etc., flushing dns, restarting, nothing. THe tech insisted that their servers were fine and it was my cache.

Another error involved them somehow blocking my IP address so that I couldn't send or receive email. I had to use a VPN to get into my work's IP space to get my email, then I was able to get another IP from my ISP (in same class C sapce) and it worked but they refused to acknowledge me email. Not to mentioned turned my firewall clear off.

They continued to claim my email client wasn't configured correctly in this case, but my email client (using laptop) worked fine when I connected to a port in the same ISP!!!

used to be good

They used to be a quality hosting company but the service has gone downhill big time lately. After years of using them I am shopping for a new server. I regularly get a 30 minute plus wait time when I want to talk to someone, and they stick you with intentially obnoxious tehano music that replays every twenty seconds or so and makes you want to spit nails after about five minutes. It is an obvious attempt to get people to drop off rather than spend the money on support. I can in no way now recommend this company

Biggest Pro: Uptime
Biggest Con: Tehano mexical music during hour long holds