Billing Incompetence

Nothing but problems with billing. From "holds" being placed on funds in credit card (not being reversed for 30 days), double-billing (then being assessed a chargeback fee 3x amount to be rebated), account locked/suspended for failure to pay chargeback of refund I am due (with no way to repay since account says no invoices are due).

Technically, not much to brag about. Provides standard service with nothing special. However, with the level of incompetence in the billing and customer service departments receiving resolution brings A-Plus to a very sub-par provider. Avoid.

Biggest Pro: None really
Biggest Con: Billing Department and Customer Service incompetence.

Cplus I don't Think so try FMinus

When the great migration took place my sight crashed and it took 4 months before I told them what the problem was & they fixed it. On August 8th of this year we had problems with their generic SSL and our customer were unable to check out. We purchased a new certificate and the cart still does not work. We are going on 3 months now and I cannot do business. $0 earned. I have told them where the specific problem is and it is still not fixed. I call everyday and I am told that the senior techs have the ticket but nothing is happening. So either when the tell me the senior techs have it they are referring to their technicians who are 100 years old and move very slowly or they have hired the U.S. Congress to do their tech support, I am not clear on which it is.

My recommendation is to not go with APlus find another company, because that is what I am about to do so I can get my sight back up and running.

Best of luck. If someone from Aplus finds this and reads this my recommendation would be to put some serious money in to tech support because you currently only have customer service with no tech support! You need to fix it before it fixes itself!

Jim

Biggest Pro: Good price but...
Biggest Con: No tech support for the simplest of problems

Need to change their name to Cminus.net

I have had webhosting with Aplus.net since early 2005. I selected them because they were rated #1 at the time. And they lived up to their rating until mid-2009 when the shared hosting business was sold off. Every single thing about them when from first class to crap almost immediately. The "upgrade" was an utter disaster and there are still things that don't work. I am in agreement with almost all of the other reviews I see here. Lousy operation, slow, unreliable email, lies, slow tech support, on and on and on. PHP is glacially slow and they deny it completely. If it wasn't such an immense task to move I would already have done so.

Biggest Pro: Nothing
Biggest Con: Eveyrthing

Constant problems, frustration, lies with aplus.net

I've used them last year at a company and it was good service. I decided to join myself this year and ran into more problems than it was worth. Day after day after day would I receive problems, frustration, and wasted time.

#1. My account was marked as fraud. Anyone with half of a brain would know my account wasn't fraudulent. I used the billing address of my credit card. Matching Phone number, etc. If they had half of that brain they could've called me, looked up the whois on my domain and noticed all the information was the same again. But instead, they froze my account for 3 days. FIRST sign of waste of time for aplus

#2 Constant backend items wouldn't function /work properly. The Mysql DB manager would tell me 'error making database, please try again later', but in fact the DB did get created.

#3 Same with creating username. Then trying to delete the username or DB? Same problem. LAME

#3 Directories constantly changing / files ghosting / etc. They're going through data mirroring problems or something. MORE PROBLEMS
Your files/directory will appear somewhere else unexpectedly.

#4 Constant mysql problems. (They're using v5.0) My wordpress stopped working. I call them to get them problem fixed. They say they fixed it but my site still doesnt work properly. Says error 'connecting to database'. I ddin't make any modifications to the wordpress.

#5 The lady in the fraud dept I spoke to sounded like she had no idea what she was doing. Sounded like she wanted to be at home knitting.

Well, it's been a NIGHTMARE. What a waste of a couple weeks for me to try and wait for all the problems to be fixed. I wouldn't wish this on anyone.

Biggest Con: admins there think they know what they're doing.

Worst hosting I've ever experienced

Aplus.net was acquired by MarketJuice and it has since gone downhill. I've worked with more than 25 different other providers and I've been in IT for over 20 year. In my personal experience no one has been so horrible in providing a web hosting service! My site has been down for more than several weeks due to database & server issues and they have not even started to resolve them. For months before this I've had the worst performance of any account I've ever used. Stay away and go with just about anyone else!

Biggest Pro: There are other choices?
Biggest Con: They are horrible!

Stats exploded once I moved my client's site off APlus

I'm a web designer and I created a custom WordPress theme for this client in 2009, making numerous improvements since. For about a year the client comlained that the site was slowing down. When they talked to APlus, the customer service reps suggested that it was WordPress, that the pages were too large, etc. PageSpeed plugin in FireBug showed 85% load speed, there just seemed to be this incredible (5-8 second) lag loading each page. I still don't know what it was. Four days ago we moved the site to HostGator.com, where stats have expoded, jumping over 35% to levels that they haven't seen since April. Bonus: They don't have to wait a minute or more to get into the dashboard to post to their blog.

TL;DR: APlus either didn't know what was wrong or didn't care, but once we moved to HostGator, visits jumped 35% in four days.

STL;DR: Don't use APlus.

Biggest Pro: Nice customer service
Biggest Con: Can't manage to serve a web site competently.

The Worst Hosting Company in the Universe?

Here's my cancellation letter, it explains why this hosting company should be avoided. I'm so disgusted with them that I'm signing up for this review site just so I can post a bad reveiw. Given the experience, they wouldn't even refund the remaining 3 months I've paid for!

"I need to cancel my account. I also want to let you know how deeply disappointed I am with aplus. II have been a customer for many years starting with Cedant and recently lost a client because of the problems I've had with your service. Every 4-5 months or so, a problem crops up between your databases and server. I run 8 wordpress based sites and it becomes impossible to update the sites, I've lost so many hours trying to wait for things to update and with technical support. Every time I've been through this with tech support they claimed that the sites loaded fine and there was no problem. "

No response for 7 days on this, ugh

Biggest Con: Database issues, bad customer service

Run, Don't Just Walk Away From Aplus

I launched my first domain and website, profitable-pen.com with Aplus.net a few years ago, which was the biggest mistake of my life. Recently, I found a better, more knowledgeable webhost and ocntacted Aplus about cancelling my account. They refused to cooperate and to keep my domain and hosting, I paid them 124.40 which I was led to believe would cover everything. It never happened. Aplus sold my domain name to someone else and never bothered to tell me to renew it before its expiration. They lie and deliberately mislead frrequently, so that you can't accept them at their word.

Trying to cancel their service is even more frustrating. I was given an email address to use which AOL refused to accept. I went to the control panel, and discovered that its cancellation icon no longer worked. I spoke to a rep via Live Chat, who kept stalling and didn't do anything to help me, other than to say he was sorry I felt that way. I told him I'm letting my hosting expire and not paying Aplus any more money. He said that I still needed to officially cancell my account, but how??? Never again. They aren't worth the money and refuse to refund what you have paid. They are the WORST webhost in the entire world. Run, don't walk away, from them.

APlus.net is Awful

Aplus.net was the first company to host our corporation web site. We are international, and rely on web functioning. In 2000, APlus.net ranked among the top three web hosting companies. Since the "upgrade" in 2009, we've had significant downtime with little help. APlus.net lost its placement in top ten rankings. Basic tech support takes weeks, with little to no success. Knowledge at APlus.net is minimal. Our OSCommerce has worked on and off, mostly off, for over a year. APlus.net blame our top web designers and web masters for the problem, yet provide no evidence to back up their claims. Their "legal" department, i.e., a paralegal trained at a low-ranking community college, makes false accusations and, when challenged, goes silent. Thus, we find APlus.net unaccountable for its deficiencies, and dishonorable. After ten years with APlus.net, we've left for another hosting service, and do not recommend APlus.net.

Jumped the Shark

This company underwent a complete meltdown in the fall of 2009. Up until then I was relatively happy, although their tech support was never very good, and their people were never very helpful.

But last fall, they did a "server upgrade." My page load speeds went from the top 5% to the bottom 10%. My site became so slow I could watch my images unroll slowly as if someone was pulling down a window shade. Some of my pages suddenly took 15 seconds or more to load.

Repeated complaints were to no avail- they told me they "tested" my server and could find nothing wrong.
It was funny, but my site was relatively fast in the middle of the night, only to become unusable in the daytime! On and on it went, and I lost tons of revenue until I got the hell out of there.

Now I'm battling with them because they keep charging my credit card for a hosting plan I cancelled weeks ago. That's another thing - nothing you do in your "control panel" has any effect until you CALL THEM SOMETIMES 3 OR 4 TIMES.

Imho, you'd have to be crazy to use this schlock outfit - they are every publisher's nightmare.