TERRIBLE uptime and customer service

Lost much business due to this inept company. It's gotten much worse over the years. This last time the site was down for 3 days - 3 tickets filed, multiple tries for calls - took 2 days to finally get someone then another day to get it back up again. The usual "we're sorry and thanks for your patience"... no more - that stated it's TOUGH getting real reviews of these places - there are so many bogus "fan-club" sites that make you believe its a review site but they're just hawking their own company under a different banner....

[ratings: uptime number represents the impact of uptime and not a percentage number]

Biggest Pro: Can't think of any other than now i have to go through the hassle of moving
Biggest Con: WAY too much downtime for too long with no response

Started good but gone downhill

The previous review matches my experiences identically. When we first started using AIT everything went just fine. But over the last couple of years things have continued straight downhill. Luckily, my current term is coming to a close and I'm hoping that my choice of new hosting services INMOTION will be much better. Based on the reviews at this website, INMOTION HOSTING sounds like a winner.

AIT on the other hand has terrible uptime any more. Just like the previous reviewer, our site has been down several times a month, some time several times a week for 1 or more hours at a time. I just wished that I started monitoring the uptime with an automated service long ago. Last year things got so bad with downtime, that I moved all our email accounts to our in house Exchange Server instead of using their POP3 mail service. I laugh now when I think about how impressive the company sounded with Colonel Klink in charge and 80% of their staff being ex-military. Wow armed guards and 10 foot thick concrete walls !! Now in retrospect, I think the armed guards and concrete walls are just to keep out the ticked off customers.

Biggest Pro: 24/7 support sometimes
Biggest Con: Over priced, too much downtime

AIT is nothing but frustration

AIT has no reliability whatsoever. We are constantly down with email and domains. Even the company site itself www.ait.com goes down for days.

Tech is usually pretty responsive, but 70% of the time they don't solve the problem or respond with a question or useless comment and close the ticket. Rarely do they provide any information to explain why the problem occurred or how they've addressed it.

Google won't even index half my sites, because they are offline and unreachable so often.

I had one customer run a $10,000.00 ad campaign to promote their online product. The site crashed within the first hour and was offline for almost the entire day. The potential sales loss was huge.

I don't believe I have ever been as frustrated with any company in my life, as I have AIT. I would no recommend anyone even considers this company, unless you have no problems with your sites and email being down on a regular bases.

Biggest Pro: decent price plans
Biggest Con: servers down on a regular basis

One of the worst companies I have EVER dealt with

Daily e-mail delivery problems, constant overcharges, monthly billing problems, almost impossible to downgrade or cancel any services, many requests are never responded to, requests that are responded to never see resolution, I could go on and on... Check other review sites and the Better Business Bureau for thier "F" rating. The only thing they are effective at is taking your money.

Used to be very good

We were with AIT for around 10 years. We stayed with them because they were very reliable. Over the last several months that has gone away. Our site kept going down for short periods of time several times a week. Two weeks ago our site was down 5 times in a week that we know of. Every time we called tech the site was back up by the time a tech tested so they refused to believe there was a problem. Several months ago they changed me to another server and I asked if that could be the problem. I never got an answer. We make our living from our website and cannot afford frequent downtime. I explained this to many techs and at least one sales person. Nothing changed.

One other beef I had was that their Cpanel is horrible. Because I had been satisfied with AIT I hadn't looked around. When I did I was shocked at how much better almost everybody else's Cpanel was. Their MySQL interface is also horrible compared to most everybody else. AIT is not cheap. They are expensive when compared to others so you would expect more not less.

I have just changed to another host and so far (knock on wood) everything is great. I wish I had done it sooner.

Biggest Con: reliability and cost