| uptime & reliability
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| server & connection speed
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| technical support & knowledge
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| customer service & billing
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| price value for money
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* ratings are out of 10
Excellent company
I have been with many companies over the last five years trying to find the best webhost for the best price. I started at Acenet with a shared account, and eventually moved to a dedicated plan to suit my needs. Hosting is down very little, and if it is down I am informed of exactly why it was down if known. Mostly this is due to power-outage. My server is not located in GNAX where their servers are typically located - but in their facility in Michigan (I think it's MIchigan). They were able to line me up with a really good price for my machine.
But read this, and I mean read it good. THEIR HARDDRIVE CRASHED ON MY DEDICATED MACHINE AND THEY REFUSED TO SEND TO GET IT FIXED. They insisted that I should have had my own backups. The reason they would not get it fixed is because they were returning it to manufacturer for warranty and it would have been voided. Other then this one issue in three years I am very happy.
Also the owner emails me periodically in a personal email and asks for my feedback and responds to my questions, complaints, and concerns. Biggest Pro: Tech response in minutes no matter what time of day or night Biggest Con: No telephone support
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